Refund Policy
At Mumbai Darshan Bus Booking, we strive to provide our customers with the best possible experience. However, we understand that plans can change, and you may need to cancel your booking. Please take a moment to review our refund policy below.
Refund Eligibility
- Refunds are available for cancellations made at least 48 hours prior to the scheduled departure time.
- Refunds will be processed to the original payment method used during the booking.
- Refund requests submitted less than 48 hours before the scheduled departure time will not be eligible for a refund.
- In case of a no-show, the booking will be considered canceled, and no refund will be issued.
Refund Process
- To request a refund, please email our customer support team at refund@mumbaidarshanbus.co.in with your booking reference number and the reason for cancellation.
- Our team will review your request and process the refund if it meets the eligibility criteria mentioned above.
- Refunds may take up to 5-7 business days to reflect in your account, depending on your bank or credit card issuer.
Exceptions
- In the event of severe weather conditions, natural disasters, or other unforeseen circumstances that lead to the cancellation of a tour by Mumbai Darshan Bus Booking, we will offer customers the option to reschedule their booking or receive a full refund.
- If a customer experiences a genuine emergency, such as a medical issue or family bereavement, we may provide a refund on a case-by-case basis. Please contact our customer support team with relevant documentation to discuss your situation.
Partial Refunds
- Partial refunds are not available for customers who miss the bus departure time or decide to leave the tour midway.
- If you have any concerns or issues during the tour, please inform our tour guide or staff immediately so that we can address the matter and ensure your satisfaction.
We value your business and appreciate your understanding of our refund policy. If you have any further questions or concerns, please don’t hesitate to contact our customer support .